FAQ's

FAQ's

Do I need a referral from my physician?
We do not require a referral but many insurance companies do. Please check with your insurance company. If you have difficulty doing this, contact our insurance & billing office 301-733-8060 so we can help you with this.

How do I find your office?
We are located at 227 N Cleveland Ave Hagerstown Md 21740.

What can I expect when I arrive for my first appointment?
Please arrive 15 minutes before your appointment so that all paperwork can be completed. You will then meet with a physical therapist. Your therapist will take a medical history, do an exam and then discuss the findings with you. You and your therapist will work together to develop a treatment plan and goals for recovery. You will probably be instructed in exercises to do at home. Doing your exercises every day will speed your recovery. You should allow one to one and one-half hours for your first appointment.

Should I wear special clothing?
You may wish to bring shorts, elastic waist band slacks or a sleeveless shirt but this is not necessary.

What should I bring with me?
Please bring your insurance card,  driver's license, (or picture ID), your referral (if you have one or your insurance requires it) and a list of your medications. Please print and complete the Patient Intake Sheet and bring it with you.

Will my physical therapist communicate with my doctor?
Yes. A copy of your initial evaluation, periodic updates and a discharge evaluation are sent to your doctor. Please let us know when you have an appointment with your doctor. We will send an update to your doctor prior to your appointment.

How will I benefit from physical therapy?
Our goal at O’Neill Physical Therapy is to “Get you Back in Action”. You and your therapist will discuss your goals. Generally these include decreasing or eliminating your pain, returning to your normal activities and learning ways to prevent future problems.

What insurances do you accept?
We accept most major insurances.

How much will my physical therapy cost?
Call the toll free number on your insurance card. They will be able to tell you what your physical therapy benefits are and explain your copays and deductible. If you have trouble getting this information you may call our insurance office at 301-733-8060 and we will call your insurance company.

Are you open on weekends?
We are closed on weekends so our staff can enjoy time with their families. We do offer early morning and evening appointments. Those fill up fast so be sure to schedule ahead of time.

Do you have parking?
There is free on street parking at our door.

Is your office handicapped accessible?
Yes. If you require a wheelchair or other assistance, please let us know that when you schedule your appointment. One of our staff will help you from your car, into our building.